Parkline answers your park's phone and texts with Katie, a virtual team member who checks live availability in your booking system, holds the slot, texts the deposit link, and brings only the judgment calls to your people.
Katie does the whole thing on the line. Your booking system is the source of truth at every step, and nothing is called "booked" until it hands back a reference.
"Hi, this is Katie at Riverbend Play Park. How can I help?"
Your own pickup clip can play first. She says she's a virtual assistant and finds the caller's booking from their number.
Rooms, tables and times straight from your booking system, with every open slot offered and the quote worked out for the headcount, spectators included.
The slot is held in your booking system, allergies and notes land in the POS notes, and the hold never outlives the party.
With permission asked once, Katie texts your booking system's own payment link. No card numbers are ever read aloud.
The deposit confirms the party. The guest gets a "deposit received" text and your team sees it in Slack.
When the desk is slammed or the park is closed, the phone keeps ringing. The parent on the other end isn't in any report, because they never became a booking.
Rough is fine. Your phone provider's call log has the first one.
Your estimate, not ours. Once Katie is on the line, the console's answer rate is where you'll watch this number fall.
The same number that takes calls now takes texts. Katie answers from the same knowledge as the phone, and the moment a guest asks for a person, the conversation moves to your team. Reply from Slack or from the web console, whichever is open.
Six things that happen on the phone every week, and what shows up on your side when they do.
"Can we do a party tomorrow at 4? There'll be sixteen of us."
Katie holds the slot and the request goes to management by text, email and Slack buttons. First answer wins, and a Y or N is spoken to the caller while they're still on the line.
APPROVAL"Someone just fell on the slides and hurt their arm."
The call is transferred to a person immediately, even after close, and the manager on duty is paged. Katie never handles a safety call herself.
TRANSFER"I'd like to talk to someone about a refund."
Your desk line rings first with hold music on. No answer? Katie takes a message or offers a callback on the number they're calling from, and your GM gets the task with the recording.
DESK FIRST"Are you hiring? My daughter is looking for a summer job."
Katie texts your careers page to the caller and keeps the line free. Same for waivers, directions and party details: the right link, sent while they talk.
TEXTEDPark closed. Tomorrow has four parties on the books.
The run sheet lands by email, Slack or text: rooms, headcounts, food totals, allergies and balances, so the morning crew opens ready. A daily bookings summary is there if you want it.
RUN SHEET"We're a church group of forty. Can you do a fundraiser night?"
Groups, field trips and rentals go to a person or become a lead. Katie never reads out another number to call.
LEADHours from your Google listing, prices from your point of sale, your FAQ and room details. Nothing invented, and she says so when she doesn't know.
KNOWLEDGELive availability, a real hold, and the deposit link texted before the caller hangs up. Guests can move a date, change a headcount or cancel an unpaid hold by phone, verified by the number they're calling from.
BOOKINGSKatie finds the booking from the caller's number. Name and date alone never unlock someone else's party.
LOOKUPReminders go out on your schedule, guests reply in plain words, and Katie answers questions by text from the same knowledge as the phone.
TEXTINGShort-notice request? Katie holds the slot, pages management, and speaks the Y or N into the live call. It times out on its own if nobody answers.
APPROVALS"I want a person" transfers at once, desk line first, hold music on. Injuries always go to a person. Refunds and disputes become a task, never a decision by Katie.
ESCALATIONSwitches from English to Spanish mid-call, or to any language you turn on. Your knowledge is translated once and kept in sync.
LANGUAGESA coordinator call a day or two before: headcount, pizza count, allergies, waivers, arrival time, balance. Unanswered calls become a callback for your team.
OPTIONAL · OUTBOUNDHours refresh nightly. After close she won't transfer into an empty building; she offers a callback when you open, and safety calls still go straight through.
HOURS-AWAREAdd your people once. Pick which bundles each person gets, by Slack, text or email. Katie follows the same order on every call.
Calls with recordings and transcripts, the texting inbox, bookings, approvals, run sheets, metrics and Katie's knowledge. Owners see every park; park admins see theirs.
Your booking system keys, your Google listing for hours, and Slack with one button. A setup checklist shows what's left.
Point her at your website and she builds the knowledge doc. Edit the FAQ in plain text; prices pull from your point of sale nightly; Spanish stays in sync.
Test mode uses your booking system's sandbox. Call her, text her, hear a pre-party call, read the transcript.
Point your number at Katie, or forward only after hours or when the desk doesn't pick up. Your call.
Three parties on the floor all afternoon, and forty calls nobody had a hand free for. Katie took every one, booked six of them, and answered twenty-three texts about tomorrow.
Reach out and we'll walk you through what Katie can do for your park, with your own numbers on the table.
hello@parkline.aiA demo line will be published here later. For now, we'll set up a private test number for you.